Automated combine shipping works fine when buyers are on their laptop or desktop computer. But when they use their mobile it does not work, even if I sent out an updated invoice. And they end up paying each item separately plus postage for each item. To keep my customers happy I've had to refund the shipping and making a loss due to eBay charging 'Final Value Fee on Shipping' which is very frustrating. 

I have contacted customer service and they have informed me that I am the first to ever complain about this. I am hoping that I am not alone.

Or should I just remove the automated combine shipping option and just go back to manually combining the shipping?

Has any experienced this?


Kind regards,
Kim