Unfortunately yes and it wasn't because of an old neutral or negative, both of which I got for standing my ground against one that made a threat and one who tried to blackmail after purchasing one item then threatening to cancel that sale unless I did a deal on a another item. In both cases Ebay was less than useless. No, what caused my mark down was a postage time issue which I wasn't even aware of. I have always made a point of posting within 24 hours of a sale unless the payment fell late on Friday or over a weekend in which case, I post Monday. So I really don't get this.