i-love-my-sheep
Community Member
In response to happytreerats

on ‎30-08-2014 01:20 AM

Completely lost interest after the first sentence because you were clearly repeating yourself once again and I am not reading any more of your mostly unreadable drivel. I tried to help as a fellow seller and you clearly don't want mine or anyone else's help, so not sure why you bothered coming here in the first place.

 

I wish I was eBay CS, then some things, like abuse of sellers might get fixed. If I was CS, don't you think I would have the power to remove unfair feedbacks? Maybe you are an eBay spy yourself, posing as a hard done by seller.

 

Re the closing of a case. This is from eBay help page:

 

We contact the buyer to request payment

Timeline:

  • We contact the buyer immediately after you open the case.

  • The buyer has 4 days from the time you opened the case to pay.

If the buyer doesn't pay within 4 days, you can close the case and an unpaid item may be recorded on the buyer's account. If the buyer has contacted you and you've agreed to extend the payment deadline, you can wait up to 36 days after the listing ended to close the case.
 
Close the case
Timeline: As soon as 4 days and up to 36 days after the listing ended.

  • If the buyer pays using one of eBay's approved electronic payment methods (PayPal, credit card, or Paymate), the case closes automatically. But if they use another method, you need to go to your My eBay and mark the item as paid.

  • If the buyer doesn't pay, you should close the case in the Resolution Centre and request a final value fee credit. If you don't close the case, it expires on the 37th day after the listing has ended and you don't get a final value fee credit. You also won't be able to reopen the case or open another case for the transaction.

 

 

which can be found under this link: http://pages.ebay.com.au/help/sell/unpaid-items.html FOUR DAYS, NOT SEVEN.