It is very sad and really makes you question the integrity of some people and the Defective system that allows it to happen.

I've had 4 low (according to the Defective system) scores, but only ever positive Feedback and only ever one complaint ???  which wasn't so much a complaint even, as a comment.  The charm in question was photographed on my bracelet & fitted, but didn't fit on the buyers bracelet ?  I offered a refund, but she declined (said for a few $'s it wasn't worth it - I suspected the charm probably fitted, but was possibly a little tight) & she left positive comments.

In the end, all we can do is take some really positive advice I've read here previously and not beat ourselves up over it . . . . but I totally agree, it is sad and to be honest, it hurts because you bend over backwards to offer good customer service (and jump through all eBays hoops !)

And yes, I believe in karma also 🙂