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@i-love-my-sheep wrote:

I had a case opened against me for not as described, paid via bank deposit, a pick up item (which they inspected and still paid for it and took it away). The correspondence while that was open was all through PayPal. The was nearly 3 years ago though, so it could have changed in that time.

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Your memory must be fading.

The correspondence would have been through eBay - not paypal - as there is no financial transaction to dispute in Paypal.

You can open a dispute in eBay if you have paid by other means than Paypal. 

You then deal with eBay in the eBay resolution centre.