I hate to say this, but I have 4 Item Not as Described Defects.  Never had a Case Opened ! Never had any Negative Feedback either !

Only ever had one Buyer message and say the charm didn't fit her bracelet - shown clearly in the photos on my bracelet though . . . .

I offered her a refund, which she declined, (I figured maybe it did actually fit, but was perhaps a tight fit ?) so she may account for 1 Defect - the other 3 Defects - can only assume Buyers left 3's for whatever reason.  eBay refused on several ocassions to give me any info