I suppose I am lucky that my buyer did send me a message, said what the problem is and so far hasn't done anything in regards to feedback. She might be waiting to see the outcome before she does that. I just wish she would get back to me, the suspense is killing me!!

She has left neutrals and negatives in the past, but most were for things sent back but not given a refund (I think 3 of each all up over quite a few years, so no pattern). One was for a photo frame where the ad said it was aluminium and glass, and it arrived being all plastic.

I have assured her that if she sends back, I will give a full refund. If she wants a refund on postage, I'll pay the return postage if it means keeping my 100%. I won't refund initial postage because she will be keeping one of the items which would have cost the same postage on its own.