When an item has been lodged OTC at the PO and a tracking number issued, does anybody know what the next tracking event would be? Is the item scanned by the driver who picks it up to take it to the DC or is it not scanned again until it actually arrives at the DC for sorting?

Reason I ask is that a friend has received notice from their client in Melbourne that an item which was lodged (and scanned) at the local PO on August 8 has still not arrived, and according to AP, there was no further scanning event logged after the item was initially lodged over the counter at the receiving PO.

We are therefore trying to determine if the item went missing at the PO itself, or somewhere between the PO and the DC (depending upon whether or not the delivery driver is meant to scan the item when it is picked up from the PO for delivery to the DC).

We've queried AP over this but they have mysteriously gone very quiet about the subject.