Well I wasn't too concerned about the defect system either until I seen what just happened to jpamboris a few posts down from this one.
It seems we are all doomed to fail unless we are a multi million dollar company like the good guys , dick smith etc etc.
somehow we have to drive eBay crazy by hounding them about any unfairness in this defect system. Yes I know it's like CS are like machines at the end of the phone . I like their polite templated messages at the end of their emails while they are slowly wringing your neck or like poor jp where they just ripped his head clean off in one unsuspecting moment. I'm over resting on my laurels when it comes to this heartless greedy company