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@digital*ghost wrote:

Re: the seller with 96.3% FB...

 

5% of defects is the maximum eBay allow for a seller to have, that being 5% of total transactions - they clearly haven't reached that yet on the FB received.

 

If we assume that they are receiving the average amount of FB return (say 75% give or take of buyers leave FB), then it would be a ball-park estimate to say that they have around 7000 transactions a month - take off say 1000 of that to account for transactions with multiple item purchases counting as 1 transaction  (they'd still receive more than 1 FB in the 1 / 6 / 12 month tally, but it still only counts as one transaction).

 

So, for a seller with 6000 transactions a month, 5% defects is 300, or 900 for the 3-month evaluation period. One transaction may receive many defects, but it still only counts once towards the percentage, so as a very rough estimate (since there's likely to be non-visible defects accrued) that seller is currently running at around 2/3 or so of the maximum amount of defects allowed. We also don't know the reason they are choosing to cancel transactions when they can't supply an item, or indeed if they are cancelling those transactions at all, so it definitely is not a given that they have more than 5% total defects, but at the same time they are one of the sellers eBay wooed here (you can tell by the fact that they have their logo in the search results - only the "special" few get that privilege), so it's also not a far stretch to imagine part of the incentive package is greater leeway in some areas. 

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so whats the total?