digital*ghost
Community Member
In response to englishrosegardens

‎13-09-2014 05:47 PM - edited ‎13-09-2014 05:49 PM

I think it's fair to say that we really can only speculate, unless someone from one of these 'special' stores comes along to shed some light on what kinds of advantages they receive above the ones that are publicly disclosed (disclosed advantages are, as far as I'm aware, free promotions and advertising - I would personally be very susprised if fee breaks weren't included, and I also tend to think that if eBay go out of their way to get them here, it stands to reason they would go out of their way to keep them here - for some reason, they seem to think recognisable brand names providing a higher than average amount of poor customer experiences is benefiting the site. Maybe the master plan is to get everyone to see eBay's little guys are actually the best of the best, then they'll cull all the big names once buyers are convinced they don't ever need to shop with them again, only eBay, and the sellers who someone managed to survive.... Smiley LOL). 

 

It is a bit galling to think that much of eBay's talk and policies regarding buyer experience, along with the push to get the average seller to have 'perfect' customer service and selling practices, amounts to little more than lip service if some sellers are allowed to consistently disappoint and frustrate customers. That's what really sticks, that one seller (not referring to anyone in particular) can hit a single issue a blam, they're out, while another can continually have the same issue, never actually take any measures to improve, and eBay's like "hey, here's another way we'll get you some more customers to let down, or at least, a couple hundred of them, anyway, as long as it's not a few hundred and 1 per month, we're sweet". 

 

eBay always encouraged me to "continue to exceed customer expectations", without seeming to realise that eventually it becomes completely impossible. The defect system also doesn't take into account the fact that just because a buyer leaves a "defect", it doesn't mean the seller did anything wrong - there is something really backward to me about the assumption being made by eBay that it does.

 

Some buyers (like me) start a seller a 5 stars and only lower the score if something goes wrong, but other buyers start a seller lower and only mark higher if the seller did something exceptional, others mark low if they just don't end up liking the item they bought, so there is not exactly a great deal of room to move for the average seller

 

 

 

@catspjs

 

"But some defects have more sting than others (for some)

 

The cut and paste from site map as posted on a similar thread means that regardless of your overall defect count and seller status that you are skating on thin ice very quickly if you have relatively few paypal cases found in a buyers favour.
 
Cases closed without seller resolution

To meet our minimum standards, you can only have 2 transactions (or 0.3% of transactions) resulting in cases closed without seller resolution over the most recent evaluation period. The percentage requirement applies after the account has exceeded the maximum number of occurrences."

 

 

True, I didn't think of that, but I suspect DS and many businesses like them would probably refund before escalation (wherever possible), which counts as seller resolution. I didn't see any mention of PayPal cases in the FB, anyway (though I only took a quick peek at the first pages). They also seem to use couriers, so it would likely be rare, I think, for them to lose an INR case if it was escalated. 

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