We had a buyer a couple of weeks back who ordered 8x 2-metre lengths of FOE coloured elastic band.

She subsequently sent us a message claiming that we were short by half a metre on all 8x lengths. What the....

Unlikely as my wife is very meticulous when cutting this stuff. I could understand an error on one length but not all 8x.

Anyway we gave her the benefit of the doubt and mailed out an extra 4-metres to make up the claimed shortfall.

She subsequently left us positive FB saying "well done". Yes we feel we were well done over.

She is now on all our special lists.

So now for the best bit....

Just this morning we received another message from the same buyer claiming that several items she received from us were also short on her ordered counts. Problem is she has never ordered anything like these ones from us. The only order we have from her is the one above.

So it looks like she has sent the message to the wrong seller and is trying the very same scam on someone else. She is buying quite a bit of similar stuff from lots of sellers by her FB so we suspect that there is a bit of a scamming pattern here to get more than what she is paying for.

I am inclined to call PayPal now about this and report her activites.

Any thoughts/advice on this one?