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@2106greencat wrote:

 

It is no wonder eBay have pulled the plug, sorry, but there is such a thing as 'customer service' and the 97.5% rating and your stars really don't reflect much in the way of this.

 

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Not specifically picking on gcat here.  Using that broad term called customer service referred to here.

Having worked in private and government roles providing customer service to internal and external humans, I have the opinion that it's impossible to deliver 100% perfect customer service.  Why ?

There are, and always will be, idiots in this world who think others are there just to serve them and must give them more than they ask for. 

I fear that armyrats grasp on English has contributed to the outcomes.  Most humans fail to master their language of choice, but when it's limited, communication suffers badly and attitudes present in these idiots of the world turn into little self-righteous pouts of frustration at someone on the fringe of coherent sentence structure.

Poor Linda is a victim of not only her lack of language construct, but idiots with no tolerance and eBay with no idea.

Communication issues aside, there's still the issue of eBay and their ridiculous attempts to quantify human behaviour through statistical formulation.  eBay give the weapons to the buyer and then tell a seller they have to do better.

Central to all anguish in both the Sellers and Buyers boards is eBay.  They attempt to control the buyer experience and put pressure on the sellers through truly stupid models and all the while overlooking the obvious.

There are and always will be, idiot buyers and idiot sellers.  eBay can't control that, but they try, and in the process shut down revenue streams (sellers) because they think buyers care about eBay's reputation.  I wonder if they (upper management) ever ask themselves if they care about Coles or Woolworth's reputation when they're shopping.