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21-09-2014 07:56 AM - edited 21-09-2014 07:57 AM
catch this from customer support:
Kyle Vincent So
Basically this error message will show up if the package details or the size indicated in the package details did not meet the requirements you used in the postage option.
curraone
??
Kyle Vincent So
Have you been using the "Standard delivery" option?
curraone
Yes
Kyle Vincent So
And when were you able to observe that this issue is coming up?
curraone
When the buyer contacted me and said she could not see postage - I checked the listing this morning - and it had this error
curraone
When I duplicate the listing by choosing "sell similar" I can see that I did in fact list it as Standard Delivery $2.10
Kyle Vincent So
It seems this is caused by the postage amount since the site does not offer any postage cost amounting to $2.10 only.
curraone
I'm sorry that is not a reasonable answer - if the item is a large letter, obviously the postage can be $1.40; $2.10; or $3.50
Kyle Vincent So
Sorry but the eBay site does not offer any letter postage options.
Kyle Vincent So
Basically the postage section will show the said error if there is something wrong with the postage option used and it did not meet its minimum requirement.
curraone
That's right, that's why we choose "Standard Delivery" with the option to put in your own postage
curraone
It is not calculated postage, it is flat rate postage
Kyle Vincent So
If you can check, you will not get the said error if you provide a postage cost of $7
Kyle Vincent So
The system or the eBay site do not have any records that can charge the postage for only $2.
