Received a Paypal dispute from a customer. His order was shipped in 2 packages and clearly had on each package 1 of 2 and 2 of 2.

He received his item 3 days after ordering the item and believed he was ripped off as 1 package arrived before the other so he opens up a Paypal dispute. 10 minutes later he  must have received the second package because in the dispute comments he writes order received dispute resolved.

He obviously doesn't know how to close the dispute properly as it is still open and I have kindly asked him on several occasions to close it.

I even spoke to Paypal and they emailed him instructions on how to close the dispute, but guess what, it is still open.

I escalate it to a claim so it gets resolved earlier rather than waiting the lengthy amount of time for the dispute to be closed if the buyer does not respond.

I have contacted Paypal again asking them to close the dispute as it is clearly documented by the customer in both ebay messaging and the paypal dispute comments that he has received the item and "dispute resolved". Paypal responds that they are awaiting the customer do advise whether he has received the item or not? 

WTH???!?!??!?!!??!

Anyone else had ridiculous dealings like this?