Yeah what the hell is this new Guaranteed Money Back Program that starts after 1st November?

I do not offer returns on my items as my items are always as described.

I have had no problems on my selling account with over 100 positive feedback and all 5 stars except postage charges which is 4.9, why then should I be forced to offer money back guarantee?  Does the buyer have to return it via registered post?

That's just carte blanche for buyers to start making claims galore.  I send regular post also, I will have to start sending registered for sure, even though I photograph my items and sometimes even film them being packed if the buyer has a low feedback score, I've never had one bad buyer.

Well, I had one claim that he hadn't received a package, then when I told him I have photo's of the item and had spoken to the Australia Post distribution centre, it miraculously showed up the next day!

Wish I could find more information on this but I think the first poster is right!