That account was reported over two weeks ago and has been reported again.

This time I used the direct link to the feedback page,(that way it's in their face).

Somehow they've included an item number which wasn't what was reported.

Their reply was:

Please be assured that the account is being closely looked into. I have also forwarded a report to our trust and safety team to have item # ********* investigated.

Please understand that cases/reports like this, require enough time for us to look into the sales details, frequencies of the buyer’s complaints, numbers of cases opened against seller, selling performance for the past month, quarter and year and most importantly their vigilance to our policies regarding selling responsibilities.

I assure you that once proven to have violated any of our policies, appropriate actions will be taken.

Plus the usual blurb here,..............

They are still selling,so more negs could come in,