Your link was the correct one - just didn't work from here.

I have now successfully closed the account that I wanted to.

Kudo's to each and every one of you for helping out here.  Foxette, once I went to CS I typed in 'Close my Account' - the rest was simple.  Agreed about the blah, blah.  Gee there must be a backlog of people closing accounts - 180 days to finalise.  It'd be nice if they took that long to take their FVF's, send invoices etc. LOL

Apologies if anyone was put out by my addressing my question to DG and PJ - just that they are always the first to jump in with Site Map T&C's, etc, so figured they would give me a quick fix to my problem.  Obviously PJ is still asleep OS...!!!