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@bigbrickshop wrote:

I wouldn't worry about trying to provide a pic to meet PayPal requirements. When the new Money Back Guarantee comes into effect I doubt many claims will get as far as a PayPal claim.

 

Buyers will be automatically refunded by eBay if they claim Item not Received and sellers cannot provide evidence of successful on-time delivery to the buyer's address.

 

 

 

http://pages.ebay.com.au/help/policies/money-back-guarantee.html#inr

 

When a buyer doesn't receive an item

If a buyer doesn't receive an item, the buyer needs to report that they didn't receive the item by contacting the seller from My eBay. The seller should address the buyer's concern and provide updates on the delivery of the item, tracking information, or a refund.

 

If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask us to step in and help.

If asked to step in and help, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer's address. We require proof of signature to confirm delivery for items with a total cost of $750 or more.

 

If we determine that the item wasn't successfully delivered, we refund the full cost of the item and original postage via PayPal or as otherwise agreed. The seller will be required to reimburse us for the amount unless the seller can provide compelling reasons as to why the seller should not cover the costs. It is up to the seller to ensure that items are correctly listed and packed appropriately to avoid damage to the item in transit. Learn more about reimbursement.

 

 

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This actually concerns me quite a lot. So far, a very small minority of my buyers have requested a refund, I think maybe only one actually, the rest have been happy for me to send a replacement, which I almost always send registered.

But even doing that now seems like it will be a risk because if for whatever reason the request gets escalated to a case, is eBay going to take the replacement item offered and accepted, with accompanying proof of delivery, as seller resolution? o_O

A lot of the time buyers are disappointed by refunds, because they want the item they purchased, and I don't want to be in a situation where disappointing them is less of a risk than fulfilling their orders. 😞