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@lyndal1838 wrote:

But if you point out to paypal that the item has not arrived they will check the tracking.   If it shows as invalid, or not received by you then they should not refund the money.  If they do refund the money you can then go to the Ombudsman on the grounds that paypal is not following their own policies.

You do have to stand up for yourself though....paypal cannot know that the item has not arrived back unless you tell them.

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This system is not making a lot of sense.

The problem with this is :

A buyer supplying PayPal with a tracking number.

A tracking number is simply that - all parcels now have tracking.

To whom was the item addressed, where was the item posted to.

A buyer could send anything to anyone - get a tracking number - supply it  to PayPal.

Then possibly go pick up the package from Auntie's house.

NOW I BET THEY HAVE THAT COVERED.