Went through this very same postage defect thing last week.

Day 1 - Buyer purchases

Day 2 - Buyer pays

Day 2 - eBay label printed out

Day 3 - Parcel lodged at post office

Day 5 - Buyer has parcel in hand, leaves glowing green dot but a 1 for postage time. (Buyer in Qld, me in Vic).

I kinda thought Aust Post should of had a pat on the back rather than me cop a defect.

Rang eBay C&S. Told the rep to note the payment day and look at the tracking.

Rep said defect cannot be removed, its the buyer's perception of how the deal was.

She did mention that she would pass the buyer's name onto Trust and Safety to make sure she wasn't defecting other sellers out of habit.

That didn't help me any!

While l were pushing my point across, l found the eBay defect page that mentions if tracking was used and uploaded, the dates were visable to the rep and defect would be removed if within my handling time.

Quoted the rules back to the rep, she apologised for her incorrect answer and removed the defect.