I am happy to see another service from AP has improved lately - parcel transfers.

I can't collect Registered Mail from my local PO (which is why I prefer to buy from sellers who just post the purchase - no registered or any of that stuff), so I fill out an AP online parcel transfer request form.  The confirming email used to say they would make contact in a couple of business days.  Then they took that part of the message out.  The time to make contact was taking longer and longer and then you had to allow for them to contact the PO holding the item to have it transferred.  Then of course the parcel had to be transported to the new location (roughly 5km in my case) At one point the whole process was taking nearly two weeks.

Now they don't phone but simply contact me my email with a couple of days to say they have contacted the PO to arrange the parcel transfer, and the whole thing is in motion.  I think there have been occasions when the actual parcel transfer could have been better (ie faster) and sometimes the tracking it not always up to date, but just getting things moving in a timely manner - the service is definitely better.