From eBay Money Back Guarantee > Other Terms

Other terms

• Buyers and sellers permit us to make final decisions about all cases, including appeals.

• We may provide buyers and sellers with access to each other's names, user IDs, contact information, and other information relating to a request.

• When a buyer and seller don't speak the same language, we may assist with communication until the issue is resolved.

• The eBay Money Back Guarantee is not a product warranty, and does not replace your Australian Consumer Law rights.

• In some situations, we may open and decide on a request on behalf of the buyer. This includes situations in which a seller is suspended for fraudulent activity.

• For items shipped through the Global Shipping Program, the program's terms and conditions for buyers describe how members are protected by the eBay Money Back Guarantee.

• We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement.

   

  Maybe I'm reading this incorrectly, but if eBay makes a final decision in favour of the buyer, isn't it in fact then abrogating the seller's 'warranty/refund policy' on the item sold?  Actually taking over as the arbiter of the product - and making a sight unseen decision.

   

  And I definitely think seller's should watch out on point 2.  Recent posts about personal information being given to a notorious buyer!!  The release of contact information should be a breach of the Privacy Act, and does leave the door open for the not so nice in our society.