I have a friend who recently sold a pair of shoes. An expensive brand that she had never worn, although they had been in her wardrobe. She supplied 4 clear photos of them. You can see the sole is clean etc

The buyer gave her neg feedback with a comment like 'new without tags my **bleep**, but I'll keep them as postage was fast and they were cheap."

My friend is very upset because she genuinely had never worn them anf felt the photos backed her up on the fact they were new condition.

I've told her to contact ebay support on this but when i looked it up myself, out of curiosity, there does not seem to be a category where ebay will remove feedback simply because it is inaccurate and trying to get to a phone number isn't easy. If you go to customer support/selling/feedback/removing feedback/Can feedback be changed or removed? or Another problem, I find you go round and round in circles, it keeps taking you back to ask what is the problem. Click contact us and same thing. It is hard to get the phone number to even show up.

I suppose you can get their phone number some other way, ticking some other option, but to my mind, it shouldn't be so hard.