@bilbobaggins86 wrote:
He wants the money I didn't' spend on the postage
Which is how much after postage, packaging and any other services that may have been used?
While there are a lot of people who will say that $18 is ridiculous and the buyer has every right to be upset, I can guarantee you that if the buyer started a thread about this, they'd receive a resounding chorus of "you agreed to that price when you purchased, and while it is a bit steep and I'd never charge that much, you have no right to ask for a refund".
I personally (and perennially) take the middle-ground. While the buyer doesn't have any real right to ask for a refund, I can understand why they're a bit upset over the difference. If you overestimated postage costs just to try and make sure you didn't undercharge, I presume there was no intention to profit from the postage portion of the sale (regardless of sold price), so I would also presume you would be ok with offering the buyer a compromise and partial refund of the difference.
