I got charged $36.50 for something that should of been about $20 because of distance, and i didn't go to the buyer hey postage was dearer then I had listed can you send me the money to make the difference

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@bilbobaggins86 wrote:
He wants the money I didn't' spend on the postage

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Which is how much after postage, packaging and any other services that may have been used?

While there are a lot of people who will say that $18 is ridiculous and the buyer has every right to be upset, I can guarantee you that if the buyer started a thread about this, they'd receive a resounding chorus of "you agreed to that price when you purchased, and while it is a bit steep and I'd never charge that much, you have no right to ask for a refund".

I personally (and perennially) take the middle-ground. While the buyer doesn't have any real right to ask for a refund, I can understand why they're a bit upset over the difference. If you overestimated postage costs just to try and make sure you didn't undercharge, I presume there was no intention to profit from the postage portion of the sale (regardless of sold price), so I would also presume you would be ok with offering the buyer a compromise and partial refund of the difference. 

Your last answer has me confused. What was the postage cost ? What did he pay ?  Not what you were out of pocket. 

that is a great compromise 🙂  just make sure you refund the money directly from PayPal and use the buyer's email address they paid you to manuallly send the payment back - if you do a refund through ebay I am pretty sure you get a defect for that? someone a bit more cluey should be able to clarify that one though.

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@kylies*swap*cards* wrote:

If you went to coles and they over-charged you by $18 on something you wouldn't be a little ticked off and expect it back?  Ok it's not exactly the same a real B&M store 

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This is a problematic comparison, because we're not talking about the difference in shelf price to scan price, but the difference from a portion of costs to asking price. 

To compare this situation to a B&M scenario, it would be more akin to buying grapes at $10 a kilo, seeing on the receipt that the grapes cost the store $3 a kilo to buy, and asking for $7 back. 

I realize the differences, just it was a broad example of if you purchase something then get overcharged you get ticked off and want a refund.

Don't get upset with the people here because they are telling you something you don't want to hear. They are right.

You charged the buyer $40 for postage and the actual postage was $22. You accepted a deal that was $50 lower than the price you hoped to get for the item - $300 instead of $350. That has nothing whatsoever to do with the postage. You cannot make up for the lower price by overcharging on postage.

I would get the money back to the buyer fast before he decides to open a dispute and gives you a neg. Ebay may then give you a defect.

I'm not upset just stressed when people message back with complaints when I just wants sales to go smoothly and it has already been fixed