This happened to me last week, the tracking shown it delivered but the buyer says she never receive the package, what can I do, you may think I am stupid but I ended up give her full refund.... i rather lost 5 items plus $20 full refund to her instead of let her open dispute and go through all of this via paypal .... then she will sure end up give me negative feedback as when I looked at her profile, she leave negative to seller more than positive and I dont want that to happen to me..... I dont want to have any defect from anybody, yes I may stupid to refund her money but for me, I think it worth to do this then just add her to blocked list.... too tired to deal with someone like this......