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on 23-10-2014 02:21 PM
@ourphonecase wrote:I've already accepted the return for a refund, what I'm actually wondering is do I have to pay for postage for the buyer?
That would depend on the reason she selected for requesting a return, which she has to do when she sends the message as far as I know - if it's for not as described, you'll automatically be responsible for return postage and eBay will bill you once the buyer processes the postage label (I think).
If she is having to pay for postage herself, I suspect she might have chosen a change of mind type of reason, and if so you shouldn't be obliged (by eBay etc) to pay for the return postage. If the neutral is about the cost of return postage and it was a change of mind return, you may be able to get eBay to remove it.