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@i-love-my-sheep wrote:

Funny how it always seems to be the lower feedback buyers who hit first, ask questions later. It's almost like they have something to prove "look at me, I buy on eBay and I can give you a big, red dot....because I'm a cow and I can". 

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I think it's just that they completely don't understand the system, and don't care enough to learn about it. I doubt they realize how much of an impact they're having. That's why I've begun including a little note in my parcels, about the impact of feedback and the importance of contacting sellers first.

Maybe I'm mean, but I have decided, if a buyer does not contact me before leaving a neg/neutural then, that's it, I lose all interest in helping them. I don't want them as a return buyer anyway, they can't say anything worse about me, so how does it help me to help them? I know that's harsh, and not what you would do in 'normal' customer service situations, but I do let them know that, as they have already left feedback I am unable to assist them, and explain feedback to them. I guess I hope that might make them contact the seller first next time.