12 monthly but as it turns out, my defect report has changed since 8 o'clock this morning, the neut from last week is now showing and it says I have 4 defects.  My dashboard still says 6 though (and that's what the % is calculated on isn't it?).

I'm reluctant to ring, in case it suddenly becomes 8....maybe I shouldn't rock the boat until it poses a real threat to my status?