casbit33, I do remember your post (wherever it was!!).  Must admit I had a laugh to myself at the time - not at you, but at the response from AP.  I really doubt they could get away with that one.

Case example.  I currently have 26kg of pottery going from Vic to WA.  21 individual pieces of pottery.   Can you imagine what would be said if I wandered into the LPO with all of that, said I wanted it insured for $450.00.  Please pack it, as I understand you won't cover the insurance if I pack it, only covered if AP worker does it.  I believe I would be told to, politely, go away!!  Plus I would have had to stand there for quite a few hours to ensure that it was packed to MY standards.

I agree that all the FRAGILE stickers in the world don't make any difference to AP - but buyers do expect to see them all over their breakable item packages.

PS : My 26kg of pottery is going by courier.  AP just under $200 to send, courier under $100.  How much extra would it have cost if AP packed it???!!!  Perish the thought.