Is there an area where you can contact eBay with questions/ideas and actually get a person who listens/advises .... rather than get the usual answer (which is just a screen they read from) ?  

It seems that everyone is complaining of a huge drop in sales (me included) and none of us know where to go?

I don't want to leave eBay, but there doesn't seem to be any incentive or encouragement to sell ....