I sold a poster to the customer in the US and sent it rolled in a tube. He has come back to me with the following reply ......

"Your package came today. It didn't have a poster but instead a large wall clock that all the glass was broken. A Christmas card was inside from GenFac Plastics also. Don't know what happened but the shipping paperwork had the right info and listed contents as poster."

For a start, it is ridiculous to suggest that a large wall clock would have been somehow packed in a mailing tube.

If the package he received did indeed contain a wall clock, I can't believe that the "shipping info" on the package was correct ie with my address label, etc and have asked the customer to send a photo of the package showing the mailing address and shipping info.

The customer's feedback is excellent so I am at a loss to understand what is happening here.