I know some people don't have internet access at home but the idea of queueing up in the PO to pay a bill is very strange to me, when it can be done from home in a minute or two on the net or  by phone banking.

Ausralia Post is not struggling with parcel post, that is increasing. It is letters that are decreasing by huge amounts every year and that makes that service unprofitable.

The PO I go to gets lots of passport applications, which need to be checked and requests for passport photos to be taken.. that really slows up the queue. AP would get commision from doing them.