Hi Dylan,

I was the luck recipient of one of these lovely letters today too. I understand your nausea. Especially seeing I've closed my shop and taken all of my listings down because I can't trust eBay to look after me; nor do I wish to expose myself to their defective defect system. Are eBay stupid or what???

They actually took credit for taking away a defect that was left by a very nasty buyer who left an Item Not As Described low rating after she had not paid for the item nor had she ever received it!!! It took me about 6 emails to get the unfair low rating taken down. Wow! How efficient are they???

Then they claim to have taken two low ratings that were unfairly left by another buyer who gave me some of the most glowing feedback I've ever had. Thanks for doing that eBay. Funny thing though the numbers are still the same even though I have not had anymore sales since 

When will eBay ever realise that their DSRs are what's defective and not the seller who tries to do his/her best to deal honestly with buyers while, at the same time, having to cope with this defective system.

Get real eBay. Stop insulting a person's intelligence