Penny,

I received a Postage Time low rating following a long weekend. I had a Same Day postage policy but that meant nothing to the buyer. All she could see was that she purchased on the Friday and the parcel was not posted until Tuesday. We do not have Saturday postal services where I live. I emailed the buyer and explained this to her but it made no difference. It seems that when she was faced with the chore of rating my performance she went ahead and gave me a low rating. Why? Because she could.

The only rating I have ever seen closed for comment is for postage costs on Free Postage listings. Something tells me that if buyers could leave a rating on that category some would leave a low rating just because the can.

There is no way eBay protect sellers by removing low ratings. Just get an unfair one and try to have eBay remove it! They don't care!

Good luck