There is NO Communication strand in the new defect rating system. You cannot be rated on it any more.

This p. . .d me off and when I asked ebay about it they said that Communication was deemed to be too subjective a category.

What a load of rubbish !! If you are a good communicator and responsive to buyers or prospective buyers questions or requests, there's really no 'ifs' or 'buts' about it. You should receive the recognition for your responsiveness. We are always being encouraged to communicate with buyers so why has this category of rating, suddenly lost its currency ?

I always took great trouble over being communicative and many of those I did business with, expressed their appreciation for that. So it is highly valued by trading partners.. . .just no longer by ebay !!!