I think what peeved me the most was that she blantantly lied to me. She said the item had a big crack through it. I refunded, including return postage, she returned. I looked at it with the naked eye, couldn't see or feel any cracks. I looked at it with a magnifying glass, still couldn't see any cracks.

Last night it got the better of me, so I put it under my microscope at both 200x and 400x and no evidence of any cracks, chips or anything. I went one better and turned it up to 800x just to see what it looked like out of curiosity and I could see tiny flecks of what I think may have been polish. Unless she put it under a microscope at 800x, there is no way she would have seen those microscopic flecks of polishing compound.

I now believe it was a change of mind but she didn't want to say that, so went the INAD route instead (although I am grateful she didn't open a case against me, but I still copped a defect for my efforts).