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@wilk1149 wrote:

I have had plenty of heated discussions with sellers that are under the impression that a layer of brown paper is sufficient protection against the rigours of parcel transport

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I had a seller send me 4 crockery plates a few years ago. They were sat on top of each other, with a sheet of kitchen paper between them, then wrapped together in a single layer of newspaper. Then she put them into a 3kg satchel. Of course, you could imagine what happened. When I contacted her, she couldn't see what the issue was. What really peeved me was, it wasn't until the fragments arrived that I realised she lived half an hour from here and I could have gone and picked them up. It took hells own time trying to get a refund out of her.

I don't think this mishandling of packages is anything new. 10+ years ago, I was looking out the window at work and the courier was there picking up some fragile medical equipment to send back to Sydney that we had borrowed. They were drop kicking the boxes into the back of the van. A few weeks before I had seen them kicking the boxes of stores out of the van. It got the better of me and I rang the courier company and their boss was NOT impressed. They were summonsed back to the depot and promptly sacked.

That company is known around town for flogging its employees to death. The staff turnover is huge. Basically they are given 16 hours worth of work to be done in 8. It's no excuse for drop kicking boxes of stuff though, regardless of what's in them.