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on 06-11-2014 12:37 PM
It depends on what option you chose when the transaction was cancelled, if you choose Buyer made mistake or changed mind, it should not count as a defect. Is that the reason you chose when requesting the cancellation? Did the buyer agree to the cancellation? If they didn't agree, or ignored the request, then Ebay counts it as a defect. If you chose Buyer error and the buyer responded agreeing to cancel, then you can contact Ebay and request the removal of the defect.
Cheers,
Penny
Penny