Contact the seller ASAP to find out. Pull the phone details to make life easier and give them a call.

And in future, when contacting eBay "support" (and I use the term lightly) if you do not receive a definitve answer, ask to speak to a supervisor.

The phone handlers are simply reading from a screen of help on certain issues, and have no real idea how eBay works at all.

In saying that, you probably should have called paypal as it is a pending payment issue - and in my experience  they are extremely knowledgable and helpful.