Sigh... My first negative or neutral feedback seems inevitable.... some advice please?

Hi All...

 

So I just received today (8th Nov), a message that reads:

I still haven't received the tattoos. Unfortunately my sons birthday party was today so we had to miss out. I wanted to contact to you prior to neg feedback.

My annoyance is, the buyer bought it on the 19th October! I could have sent it 7 times over for them again.

I now feel like replying, do what you want, coz if you wait that long, how am I meant to correct the issue for you????

So disappointing... especially seeing as the majority of my feedback is about the speed of delivery... so if something hasn't arrived, don't you think the buyer could conclude there may be a concern???

 

Thanks for letting me vent!