I think communication is everything.

I was quite surprised when i read the comments, where people thought the buyer had done the wrong thing.

The 19th Oct wasn't that long ago and usually people in here complain if a buyer is impatient and expects goods too soon. Posters then often go into a host of reasons why something may be delayed, and say buyers should be patient etc

Your buyer went the other way and waited.. and waited. I probably would have written to you about the end of Nov to ask when i could expect the item. But your buyer was patient... and frustrated.

Didn't break into negative feedback, communicated with you first.

Then once they understood the situation, gave you positive feedback.

I think the buyer was a very reasonable person. They waited patiently, then from their viewpoint, they didn't hear a thing from you or have any indication of what was wrong, all they did was touch base to find out what the problem was.

Once they were reassured you were a decent seller and none of it was your fault, you hadn't forgotten them or tried to rip them off, they relaxed.