Well, I have had some returns lately due to ill fittings, or change of mind, and also refunded a buyer due to item missing in post..

So I see a defect on my dsr and question it with ebay support via email, and am told that

"Once you refund a buyer, our system will automatically tag it as a defect. It is just like an Item Not Received case through Paypal and the buyer will be the winner then you will issue a refund then our system will tag it as a defect, as well as Item Not as Described case.

Though we may not be able to remove these defects, it will roll off after 12 months and will disappear from your account."

Just great, so now what? We have no chance. Australia post loses an item a month, I have always had a return policy for customers if not suitable, so generally refund one or two a month..

what the hell is one to do?

Am I missing something