Hi, I wrote an email earlier this week to CS because I could see I had 2 defects from Nov 2013. The agent who responded assured me that those 2 defects had already been removed from my Performance standards but would not impact my defect percentage until Nov 20 but 'rest assured' (one of their favourite phrases) would disappear with the Nov 20 evaluation.  . . . . .Guess what !?. . . .They are still there with the percentage being impacted by them.

When you ask for help or accurate information from CS, 90% of the time, what you can be assured of is that whatever they tell you will be wrong or at the very least, inaccurate !!!