---

@seaworthee1 wrote:

Yes, I didn't mean to say that it was totally useless. But in terms of being covered by the PayPal Selling Policy, I would easily be able to refute an item not received case with postage information and get a refund, which I obviously can't do in a SNAD case.

 

As mentioned, the claim with Australia Post has been lodged. It was lodged on the Monday just gone. I guess it's easy to say I should have filed a police report the minute the buyer said he hadn't received the camera, but you do tend to believe the stories these people concoct, at least initially. It's important to remember that I had (and still don't) have concrete evidence on the whereabouts of the camera.

 

Now that I've had a few days to equip myself with some knowledge on the matter, it's obvious I've been the victim of fraud or theft. I've also had the assistance of some very helpful people on this forum who have made suggestions that I never would have thought of myself.

 

FWIW, I have made a report to NSW Police and the ACCC Scamwatch website. I will be ringing PayPal tomorrow to follow up on my escalation complaint. I've also kept the buyer updated on my actions, but he is not budging one little bit, as you might expect.

 

Do you think it's wise to update Ebay on the buying patterns of this user?

---

Yes, I would report the buyer to eBay.

I just had a closer look at the AP extra cover policy - and it is the addressee that must make the claim if the goods have been delivered.

I am not surprised that AP have not advised you of this - they are fairly hopeless on any detail.

I would ring them tomorrow and clarify this oversight they have made, you may get a better result if you request to speak to someone on their escalation team.  They have some tough cookies on that team, but they will take you seriously, if you are taking appropriate action. 

SCHEDULE 1 EXTRA COVER SERVICE TERMS AND CONDITIONS

13 Who can claim

13.1.1 if the article in relation to which the Service applies has been delivered, only the Addressee may claim under the Service