Yup, I did read that in their policy a few days ago. The last thing I want is for the buyer to make double his money and get a free camera.

Having said that, the contents of the camera box will be back in my possession tomorrow so it appears unlikely that he would be able to make a claim. Presumably he would have had to surrender the contents of the package to Australia Post.

To be honest I don't hold much hope for the Australia Post investigation. I think my best chance in getting compensation lies elsewhere.