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@seaworthee1 wrote:

I advised PayPal at the time that an Australia Post investigation was underway, and provided them with the case number. In the context of the PP investigation it doesn't matter because the policy GUARANTEES that the buyer will be compensated. At least initially if the seller is willing to roll over and die afterward. The investigation/compensation claim with AP are one and the same thing..

 

Look, we all have lives that go on in the background. Work, study, whatever. I was not able to devote 100% of my time to the PayPal dispute and subsequent claim. In fact there was only 9 minutes between the dispute being filed and the escalation to a claim. PayPal gives you a maximum of 20 days to actually have a mediated, back-and-forth conversation between buyer and seller to resolve the situation. I didn't get that and subsequently had one single right of reply to put my case across.

 

Before I had even received the money from the sale of the camera in my bank account Paypal had ruled against me!

 

In any case, it's very hard to chronologically synchronise concurrent investigations. I have reported to 6 different organisations now and my lack of organisation in the early stages does not make the buyer any less fraudulent.

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You are confusing the eBay guarantee with Paypal - Paypal do not provide such a guarantee 

S13.1 The PayPal Buyer Protection Policy will not protect you:

If you initiate a dispute through the Resolution Centre and also file a Chargeback directly with your Credit Card provider or a claim with eBay or any other company with respect to the same transaction. If you receive payments from both us and another organisation with respect to the same transaction, we will seek to recover any payment we have made to you under this policy;

Paypal also give sellers time to lodge your defence to a claim.   Paypal do not immediately rule against you you have several days to respond to a claim, and reminders are sent.