DSR ratings and general ebay feedback
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on 28-06-2012 02:31 PM
I would like to share my thoughts in regards to the feedback, or more importantly the DSR (detailed seller ratings).I'm a top rated seller and have been for some time. I don't support this program and I will list the reasons why:Computer generated system of DSR rating, or the stars includes the following:
Item as described - I wander how can one rate the description as neither accurate, or inaccurate. It is either accurate, on inaccurate.Postage and handling charges - these are clear right from the beginning of the listing to all the buyers to see and decide whether is affordable for them. So to have this option as a 5 star rating is completely outrages. Buyers don't have to bid, if they don't agree with the postal charges.
Communication - It is very important to communicate from both ends. This rating should also be removed as it simple to express how you feel in your feedback.Postage time - Sellers have no control over how long it takes for the item to reach its destination. So, once another ridicules optionthat forms DSR rating.
Filling the DSR ratings is also subject to an error, simple human error which occurs all the time.It is also a subject to malicious manipulation. I don't say this lightly, but it has happened to me before.Also if the buyer happens to be disgruntled about the item description, or postal charges they are likely to give you a low score on all 4.
I strongly feel that ebay should go back to the old way of operating, when the sellers simply sold stuff and this level of competitionwas not as evident as it is now.Also there is no protection here for the seller, once when item is sold if it has not been paid for. You have an option of starting an unpaid item strike.This is complete nonsense, as if the buyer was going to pay, they would pay anyway. I not only sell, but also buy from my ebay account.I have never left anyone a negative feedback as I have on most occasions resolved my issues with the seller. This tool (negative feedback)that is only available for a buyer should also change and only became an option if all the other measures have failed.
Please feel free to post your thoughts and thank you for reading!