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@5kazam wrote:

(This is my 3rd attempt at responding - bl00dy Optus!!!)

 

I'm quite sure it does cost them less to not police the site - even though they spout on about it being a 'safe' place to trade.  IMO that attitude is a cop out for eBay.  

 

And if they want to 'retain buyer confidence' it'd be a good idea if eBay remembered that a good % of sellers are buyers also.  With the current blitz on 'seller confidence'  the whole place could easily go down the toilet.

 

However, given the $billions that come into their hot little hands, wouldn't you think it was appropriate to spend $XX amount to (i) police the site properly - which would give more buyer and seller confidence, and (ii) fix all the stie glitches/outages - stop sending someone to Officeworks to buy paper clips, elastic bands and blue tack to keep the site going.

 

I realize (ii) is a bit off-topic - but the site glitches/outages do nothing to 'enhance buyer or seller experiences/confidence'.

 

You know, over the weekend, I was thinking about a thread from a couple of months ago - 'What do you like about selling on eBay' (or words to that effect).  I had a bit of a scrounge, but couldn't find it.  Buried under the 100's of posts put up by disgrunted sellers - MBG, PP extended returns policy, and now this - holding a sellers money for 21 days.  I wonder how many who posted positive comments on that thread have changed their minds.

 

(Anyway, off to ring Optus, again.  4 outages in 1 day, less than a week after the tower upgrade.  grrr!!  Thought, (cynical as always) maybe eBay owns Optus!!  That would explain a lot.)

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Some of the comments I wrote I still stand by. The happy buyers, the nice messages I get, the occasional photo when someone has made something from one of the rocks I sold them. The sound of the phone alerting me to something.

Something else I thought of recently that I'm enjoying about selling, I am discovering all these places that I never knew existed. I'll often google map a town I've never heard of to see where it is. The photos at the bottom of the map show me some of the local things. Most of the time I google it to see where it is so I can give the buyer a rough estimate on when they can expect their item, but also to see what's there. I've had buyers from all manner of small remote towns and I'm finding it really cool seeing where they are.

Funnily enough, I had a buyer that lived in a really remote area of WA, in the eastern part of the state, up north and they got their package quicker than what it normally takes to get to Perth!

As for all the other stuff, the 21 day hold, the MBG, all the other anti seller policies they've put out, they can kiss my lily white arsk. I'll never agree with them. The 21 day hold doesn't seem to stop the scammers that keep setting up new accounts. The scammed buyers have to fight like hell to get their money back. I thought that was one of the reasons they instigated it, to make refunds easier.